Already a client? The best way to get help is to go through our online client center. The client center allows you to securely submit and manage tickets through an easy to use interface. From here you can also look at frequently asked questions, download files, and read important announcements.

We understand you have questions, that's why we give you several different options to contact us regarding any of our services. From sending us a ticket to calling us on the phone.

+ CLICK HERE TO SEND US A PRE-SALES TICKET NOW
+ Open a chat online with our Sales.
+ Email our sales dept. at sales@lanehost.com.
+ Ask your pre-sales questions in our pre-sales forum.
+ Give us a call at one of the numbers listed below.

Don't want to use our client center, feel free to email us at the appropriate department below by clicking on the department and a new ticket will automatically be created that can be tracked. A tracking number is issued for each ticket so that we can monitor the ticket's progress and see it through to resolution.

Sales | All pre and post sale questions, adding or changing services and questions regarding any of our services.
Sales Department Operating Hours: Mon - Fri. 9AM - 7PM CST

Billing | Questions regarding charges to your invoice, update your payment informaiton and cancel your account.
Billing Department Operating Hours: Mon - Fri. 9AM - 7PM CST

Technical Support | Certified technical support to assist you with any problems you may run into.
Technical Support Department Hours: 24 Hours / 7 Days A Week

Abuse | Report violations on Terms of Service and Acceptable Use Policy.
Abuse Department Operating Hours: Mon - Fri. 9AM - 7PM CST

US/Canada Toll Free Sales & Billing Assistance 1-866-993-LANE (5263)
Sales Department Operating Hours: Mon - Fri. 9AM - 7PM CST

Houston/International Sales & Billing Assistance 1-832-422-9557
Sales Department Operating Hours: Mon - Fri. 9AM - 7PM CST

Phone assistance is for sales and billing inquires ONLY. Please either chat with one of our representatives online, submit a ticket to the appropriate department via the client center or email us at the appropriate department.

Due to the technical nature of web hosting issues, your questions can be answered in a much more timelier manner and more efficiently online. This helps us not only help you faster, but for us to pass the savings on to you.

Fax 1-832-344-9721
Fax Operating Hours: 24 Hours / 7 Days A Week

All written correspondence, please mail to the address below.

LaneHost Solutions, Inc.
15209 Westheimer Road
Suite 110 - 26
Houston, TX 77082
USA